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Everything you need to know about boxes, gifting, delivery, and keeping snackers happy.
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What comes in a YAY! BOX?
Each box includes a curated assortment of sweet, salty, crunchy, and satisfying snacks. The exact mix depends on the box you choose and current availability.
Can I send a box as a gift?
Yes. Choose a snack box, select its included Thank You card, and add your optional note on the product page. Enter your recipient's shipping address at checkout.
When will my order arrive?
We ship within the United States. Order processing takes 1–2 business days. Orders received by 3 p.m. Pacific Time on a business day generally ship the same day; same-day shipment is not guaranteed.
Processing time is separate from carrier transit time. Available delivery timing and shipping options are shown at checkout. Tracking details are sent after your order ships. See our Shipping Policy for details.
Do you offer team or business gifting?
Yes. Contact us with the number of recipients, timing, and any special requirements so we can help plan the right snack experience.
Can I choose specific snacks?
Our current snack boxes are curated. Build a Box is coming soon. For a larger gifting project, contact support@yaybox.com.
How do you handle dietary needs and allergens?
Review the product details and individual snack packaging before purchasing or eating. Products may be made or packed in facilities that process common allergens.
What if there is a problem with my order?
Please report shipping issues promptly to support@yaybox.com, with your order number and a description of the issue.
Food products cannot be returned. If you are unsatisfied with your YAY!BOX food order, you may request a partial or full refund within 30 days of purchase. We review each request and will let you know the outcome; you do not need to return food products.
See our Refund Policy for details.
Still have a question?
Use our Contact page and send us a note. We're happy to help.
Will the exact snack selection change?
It can. We rotate snacks to keep every box fresh and fun, and may make comparable substitutions when a product is unavailable.
Can I include a gift message?
Every snack box includes one free 5 × 7-inch Thank You card. Add the recipient, sender, and optional note on the product page before adding the box to your cart. Add boxes separately to give each one its own message.
Will I receive tracking?
Yes. Once your order ships, tracking information is sent to the email address used at checkout.
Do you offer dietary-friendly boxes?
Available dietary options will be listed on each product page. Always review individual labels because snack ingredients and allergen facilities can change.
Can I buy individual snacks?
We sell snack boxes rather than individual snacks. Choose a curated box from Shop Boxes.
Can I send an e-gift card?
Yes. Choose a YAY!BOX E-Gift Card amount and use the recipient option to add their email and a message. E-gift cards are digital; no physical gift card is shipped.
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