Terms of service

Effective date: October 2, 2026

About YAY!BOX

These terms apply to your use of yaybox.com and purchases from our store. Please read them before ordering. By placing an order, you agree to these terms and the shipping and refund policies linked below. Our store serves customers in the United States.

Using our store and your account

You must be legally able to enter into a purchase agreement and authorized to use the payment method you provide. If you order for a business or another organization, you must be authorized to act on its behalf.

Provide accurate contact, billing and delivery information. Keep account sign-in information private and contact us if you suspect unauthorized use of your account.

Orders, prices and availability

Review the products, quantities, personalization, delivery details and total before submitting your order. Prices are in U.S. dollars. Applicable taxes and shipping charges are shown at checkout. By submitting an order, you authorize payment of the total shown using your selected payment method.

Products are subject to availability. If an unavailable item or an error prevents us from fulfilling your order as placed, we will contact you to arrange a resolution, including a refund for any part we cannot fulfill. We will not charge an increased price or make a material change to your order without your agreement.

Contact us promptly if you need to correct an order. Changes may not be possible once preparation or shipment has begun. This does not limit cancellation or refund rights provided by law or our policies.

Snack boxes and product information

Individual snacks are offered as components of our snack boxes, rather than as separately purchasable items. The product page and checkout describe the box you are ordering.

Check the ingredient and allergen information on each snack's packaging before eating it, including products you have purchased before. If you or a gift recipient has a food allergy or dietary restriction, contact us before ordering if you need help with product information.

Gifts and personal messages

When sending a gift, provide the correct recipient details and review any card selection and personal message before checkout. Make sure you are permitted to provide the recipient's information and any content you submit.

We use your submitted message and other personalization to prepare and support the gift. Do not include unlawful, threatening or infringing content, or sensitive information such as passwords or payment-card numbers. Contact us promptly if you notice an error in your personalization.

Shipping

We ship within the United States. Order processing takes 1–2 business days. Orders received by 3 p.m. Pacific Time on a business day generally ship the same day; same-day shipment is not guaranteed. Processing time is separate from carrier transit time.

If we cannot ship within the stated processing time, we will notify you of the delay, provide an updated shipping estimate and explain your option to cancel for a full refund. Please report shipping issues promptly to support@yaybox.com. See our Shipping Policy for details.

Food returns and refund requests

Food products cannot be returned. If you are unsatisfied with your YAY!BOX food order, you may request a partial or full refund within 30 days of purchase. We review each request and will let you know the outcome. You do not need to return food products to request a refund.

The request window begins on the purchase date, not the delivery date. See our Refund Policy for instructions. Nothing in these terms or that policy limits rights or remedies available under applicable law.

E-gift cards

YAY!BOX e-gift cards can be redeemed at yaybox.com toward eligible purchases using the available balance. Review the recipient email address and delivery options before purchasing a gift card.

YAY!BOX e-gift cards never expire.

Keep the gift-card code and its viewing link secure, and share them only with the intended recipient. Someone with access may be able to use the balance. Contact support@yaybox.com for help with delivery, lost access, balances, refund questions or any cash redemption available under applicable law. The food-return restriction above does not determine your gift-card rights.

Privacy and Shopify

Shopify hosts our store and processes information when you browse or buy from us, including for services that use interactions with other merchants and Shopify. We share information with Shopify and service providers that may process it outside the United States.

See our Privacy Policy, Your Privacy Choices, and Shopify's Consumer Privacy Policy for details and available choices. Agreeing to these terms does not itself subscribe you or a gift recipient to marketing emails.

Website content and acceptable use

YAY!BOX branding, site design, images and other content belong to us or their respective owners. You may use the site to browse, shop and share links to our products. These terms do not grant ownership of that content or permission to reuse it in a way that infringes another party's rights.

Do not use the site for fraud, unlawful activity, unauthorized access, malicious software, or activity that interferes with the store or other customers. These terms do not restrict honest reviews or other rights protected by law.

Changes and questions

We may update these terms as our store changes. Updates will be posted here with a new effective date and any additional notice required by law. Changes will apply prospectively and will not reduce rights attached to an order already placed.

If you have an order concern or a question about these terms, contact us so we can help. Nothing here requires you to give up a right or remedy that applicable law protects.

YAY!BOX
Email: support@yaybox.com
Mail: 8727 Lanyard Ct, Rancho Cucamonga, CA 91730, United States